Quick Reference

Medicare Knowledge Guide

First American Insurance
Top 5 Questions per Chapter — Fast Answers for Agents
www.firstamericanmedicare.comCharles@firstamericanmedicare.com✆ 888 840 5814
110Q&As
22Chapters
Top 5Per Chapter
First American Insurance
First American Insurance — Quick Reference
Quick Reference

How to Use This Guide

This Quick Reference pulls the top 5 most essential Q&As from each of the 22 chapters. Use it for fast answers during calls or client meetings.

For the complete answer library with all 550 entries, refer to the full eBook.

Tip: Each answer includes escalation triggers so you know exactly when to transfer to a specialist.
Contents

Table of Contents

Chapter 1: Medicare Basics & Overview

1
Program Overview

What is Medicare?

Quick Answer

Medicare is the government's health insurance program, mainly for people 65 and older. It helps pay for hospital stays, doctor visits, and prescription drugs. About 67-69 million Americans are covered by it in 2026.

Details

Medicare is the federal health insurance program primarily for people age 65 and older, as well as certain younger people with disabilities or specific conditions like ESRD or ALS.

Exceptions: Medicare does not cover all healthcare costs — it excludes routine dental, vision, hearing, and long-term custodial care. Beneficiaries still face premiums, deductibles, and coinsurance.
Escalate If: Client has complex dual-coverage situations, is asking about specific claims, or disputes a coverage denial.
2
Program History

When did Medicare start, and why was it created?

Quick Answer

Medicare started in 1965 when President Johnson signed it into law. It was created because most older Americans couldn't get affordable health insurance on their own. Harry Truman was even the first person to sign up.

Details

Medicare was signed into law on July 30, 1965, by President Lyndon B. Johnson to provide health coverage for Americans 65 and older who had limited access to affordable private insurance.

Exceptions: The original Medicare only covered Parts A and B. Part C (Medicare Advantage) was formalized in 1997 and Part D (prescription drugs) was added in 2003, effective 2006.
Escalate If: Client has legal or estate questions involving historical Medicare coverage periods.
3
Program Structure

What are the four parts of Medicare?

Quick Answer

Medicare is split into four parts. Part A covers hospital stays, Part B covers doctor visits and outpatient care, Part C is Medicare Advantage (a private plan option), and Part D covers prescription drugs.

Details

Medicare has four parts: Part A (hospital insurance), Part B (medical/outpatient insurance), Part C (Medicare Advantage), and Part D (prescription drug coverage).

Exceptions: Not everyone enrolls in all four parts. Many people with employer coverage may only use Part A initially. Parts C and D require separate enrollment.
Escalate If: Client is confused about which parts they currently have enrolled or needs help enrolling in a specific part.
4
Program Structure

What is Original Medicare?

Quick Answer

Original Medicare is Parts A and B run directly by the government. It gives you wide freedom to use any doctor or hospital that accepts Medicare, but it doesn't cover prescriptions or cap how much you spend out of pocket.

Details

Original Medicare refers to Parts A and B administered directly by the federal government, without the involvement of a private insurance company.

Exceptions: Original Medicare does not include a maximum out-of-pocket limit, which can expose beneficiaries to significant financial risk without supplemental coverage.
Escalate If: Client is deciding between Original Medicare + Medigap vs. Medicare Advantage and needs a detailed cost comparison.
5
Medicare vs Medicaid

What is the difference between Medicare and Medicaid?

Quick Answer

Medicare is for people 65 or older (or disabled), funded by the federal government. Medicaid is for people with low incomes regardless of age, run jointly by the federal government and each state. They're two separate programs, but some people get both.

Details

Medicare is a federal age-based program for people 65+ (or disabled), while Medicaid is a joint federal-state program for low-income individuals of any age.

Exceptions: Medicaid rules differ by state. Dual-eligible beneficiaries have specific plan options (D-SNPs) designed to coordinate both programs.
Escalate If: Client appears to be dual-eligible or is asking about Medicaid qualification — refer to a licensed Medicaid specialist.

Chapter 2: Medicare Eligibility & Enrollment

1
Age Eligibility

Who is eligible for Medicare?

Quick Answer

You can get Medicare at age 65, or earlier if you have a serious disability, kidney failure requiring dialysis, or ALS. You also need to be a U.S. citizen or have lived legally in the U.S. for at least 5 years.

Details

You are eligible for Medicare if you are age 65 or older, or under 65 with a qualifying disability (after 24 months of SSDI), ESRD, or ALS.

Exceptions: Permanent residents must have 5+ years of continuous lawful permanent residency. People who don't meet work history requirements can buy into Medicare Part A at a premium.
Escalate If: Client has complex citizenship status, limited work history, or an unusual disability condition — refer to SSA or a Medicare specialist.
2
Age Eligibility

At exactly what age do you become eligible for Medicare?

Quick Answer

You become eligible for Medicare when you turn 65. If your birthday is on the 1st of the month, Medicare actually starts a month earlier. Your enrollment window opens 3 months before your birthday month.

Details

Medicare eligibility begins at age 65 — specifically on the first day of your birthday month (or the month before if your birthday is on the 1st of the month).

Exceptions: If born on the 1st, eligibility is treated as the prior month. This can affect when your coverage starts and when your Medigap open enrollment window begins.
Escalate If: Client is approaching 65 and confused about exact coverage start dates — help them calculate their IEP window and Part B start date.
3
Disability Eligibility

Can you get Medicare if you are under 65?

Quick Answer

Yes, you can get Medicare before 65 if you have a serious disability. Most disability recipients wait 24 months after their SSDI benefits start. But if you have ALS or Lou Gehrig's disease, you get Medicare right away. Kidney failure patients typically get it after 3 months of dialysis.

Details

Yes — people under 65 can qualify for Medicare after receiving SSDI benefits for 24 months, or immediately if they have ALS, or after 3 months of ESRD dialysis.

Exceptions: The 24-month SSDI waiting period is a significant gap — beneficiaries in this window have no automatic federal coverage, often relying on Medicaid or ACA marketplace plans.
Escalate If: Client is under 65 and applying for Medicare through disability or ESRD — SSA and CMS rules are complex and specialized guidance is recommended.
4
Citizenship Requirements

Do you have to be a U.S. citizen to get Medicare?

Quick Answer

You don't have to be a U.S. citizen for Medicare, but you do need to be a permanent resident (green card holder) who has lived legally in the U.S. for at least 5 years. Other visa types generally don't qualify.

Details

No — lawful permanent residents (green card holders) who have lived in the U.S. for at least 5 continuous years are also eligible for Medicare.

Exceptions: The 5-year residency requirement must be continuous. Some immigration exceptions may apply for specific situations — an immigration attorney can clarify.
Escalate If: Client has complex immigration status or gaps in permanent residency — refer to SSA and potentially an immigration attorney.
5
Work History Requirements

How much do you need to have worked to get Medicare?

Quick Answer

If you worked (and paid Medicare taxes) for at least 10 years, you get Part A (hospital coverage) for free. Less than that and you pay $311 or $565 per month depending on how many years you worked. You can still get Medicare either way.

Details

You need at least 40 quarters (10 years) of Medicare-covered work to receive premium-free Part A; fewer quarters means you can still enroll but pay a monthly premium.

Exceptions: Quarters can be earned through employment by a spouse. Railroad workers and government employees have separate rules through the Railroad Retirement Board (RRB) and their own systems.
Escalate If: Client is unsure of their work history — they can check their Social Security statement at ssa.gov/myaccount.

Chapter 3: Enrollment Periods & Deadlines

1
Initial Enrollment Period

What is the Medicare Initial Enrollment Period (IEP)?

Quick Answer

When you turn 65, you get a 7-month window to sign up for Medicare — 3 months before your birthday, the birthday month itself, and 3 months after. Signing up in the first 3 months gives you the earliest coverage start. Wait too long and your coverage gets delayed.

Details

The IEP is a 7-month window centered around your 65th birthday: 3 months before your birthday month, your birthday month, and 3 months after.

Exceptions: If you have qualifying employer coverage, you may use a Special Enrollment Period instead of the IEP. Missing the IEP without a valid reason leads to permanent penalties.
Escalate If: Client is within or approaching their IEP and has questions about coverage start timing or employer coverage exceptions.
2
IEP Coverage Start

When does Medicare coverage actually start if I enroll during the IEP?

Quick Answer

If you sign up for Medicare 3 months before your 65th birthday, coverage starts right on your birthday. Sign up during your birthday month and it starts the following month. Wait until after your birthday and there can be a 2-3 month delay before coverage kicks in.

Details

Enrollment timing during the IEP determines when coverage starts: enrolling in the 3 months before your birthday month starts coverage the 1st of your birthday month; enrolling in months 5-7 delays start by 1-3 months.

Exceptions: The coverage start delay for late IEP enrollment applies to Part B; Part A may begin differently. Beneficiaries born on the 1st of the month follow the 'prior month' rule.
Escalate If: Client is in months 5-7 of their IEP and has a gap in coverage between their current plan and Medicare start — may need a bridge option.
3
General Enrollment Period

What is the General Enrollment Period (GEP)?

Quick Answer

If you miss your normal Medicare enrollment window (the IEP), you have a second chance every year from January 1 to March 31 — called the GEP. But coverage doesn't start until July 1, so you could be uninsured for months. There are also permanent penalties for the delay.

Details

The GEP runs January 1–March 31 each year and allows people who missed their IEP to sign up for Medicare Parts A and/or B, with coverage starting July 1 of that year.

Exceptions: The GEP does not apply if you have a valid Special Enrollment Period. Late Part B enrollment results in a permanent 10% penalty per 12-month period missed.
Escalate If: Client is in the GEP and needs guidance on minimizing penalties and coverage gap — explore MA plan or Part D enrollment options for April 1 start.
4
Annual Enrollment Period

What is the Annual Enrollment Period (AEP)?

Quick Answer

Every year from October 15 to December 7, Medicare beneficiaries can shop for new plans and make changes. It's called the Annual Enrollment Period. Any changes you make take effect January 1. This is when you should review your plan each year to make sure it still fits your needs.

Details

The AEP (also called Open Enrollment Period) runs October 15 – December 7 each year and allows all Medicare beneficiaries to change their Medicare Advantage or Part D plan, with changes effective January 1.

Exceptions: The AEP is open to all Medicare beneficiaries but changes made here only apply to Parts C and D. Medigap changes require separate underwriting outside of the Medigap OEP unless a special circumstance applies.
Escalate If: Client's current plan has significant negative changes for the new year — help them compare alternatives using the Medicare Plan Finder before December 7.
5
MA Open Enrollment Period

What is the Medicare Advantage Open Enrollment Period (MA OEP)?

Quick Answer

If you're in a Medicare Advantage plan and want to make a change early in the year, you can do it from January 1 to March 31. This is the MA OEP. You get one change — either switch to a different MA plan or go back to Original Medicare. If you're already in Original Medicare, this period doesn't apply to you.

Details

The MA OEP runs January 1–March 31 each year and allows people currently enrolled in a Medicare Advantage plan to make ONE change — either switch to a different MA plan or switch to Original Medicare.

Exceptions: Only one enrollment action is permitted during the MA OEP. People in Original Medicare cannot use this period to join an MA plan.
Escalate If: Client made an AEP plan change they regret — walk them through the MA OEP as a potential correction window.

Chapter 4: Medicare Part A (Hospital Insurance)

1
Part A Overview

What is Medicare Part A and what does it cover?

Quick Answer

Part A is the hospital part of Medicare. It covers your costs when you're admitted to a hospital, in a nursing home for rehabilitation, getting care at home from skilled nurses, or in hospice. It does NOT cover long-term care or nursing home stays that are just for personal care.

Details

Medicare Part A is hospital insurance that covers inpatient hospital stays, skilled nursing facility care, home health care, and hospice services.

Exceptions: Part A does not cover custodial (non-skilled) long-term care. Home health is only covered when skilled care (nursing or therapy) is needed — not for personal care alone.
Escalate If: Client has a complex hospital or SNF billing dispute, or is asking about coverage for a specific medical procedure.
2
Part A Premium

How much does Medicare Part A cost in 2026?

Quick Answer

Most people don't pay anything for Part A because they worked long enough and paid Medicare taxes during their career. If you worked less than 10 years, you'll pay a monthly premium — up to $565/month in 2026 for those with very limited work history.

Details

Most people pay $0 for Part A because they or their spouse worked and paid Medicare taxes for at least 40 quarters (10 years). Those with 30–39 quarters pay $311/month; those with fewer than 30 quarters pay $565/month.

Exceptions: Spouses and divorced spouses may qualify for premium-free Part A based on their spouse's work record. Some government workers who didn't pay into Medicare may need to purchase Part A.
Escalate If: Client thinks they should have premium-free Part A but SSA shows they don't qualify — verify work quarters through SSA records.
3
Hospital Deductible

What is the Part A hospital deductible in 2026?

Quick Answer

When you're admitted to the hospital, Medicare charges you $1,736 in 2026 before it starts paying. The good news is that's per hospital stay (more precisely per 'benefit period'), not per year — but if you're hospitalized multiple times, you could pay it more than once. Medigap plans like Plan G cover this automatically.

Details

The Part A inpatient hospital deductible is $1,736 per benefit period in 2026, which increased $60 from $1,676 in 2025.

Exceptions: The deductible applies per benefit period, not per year. Multiple benefit periods in one calendar year means multiple deductibles. Medicare Advantage plans have their own cost structures and may have $0 inpatient deductibles.
Escalate If: Client has been hospitalized multiple times and is confused about multiple Part A bills — explain benefit period rules.
4
Hospital Coinsurance

What does Medicare Part A pay for a long hospital stay — what are the coinsurance amounts?

Quick Answer

Medicare covers most of your hospital bill for the first 60 days (after the $1,736 deductible). From days 61–90, you pay $434/day out of pocket. After day 90, you're using 'lifetime reserve days' at $868/day — and you only get 60 of those in your entire life. After all that's used up, you pay everything yourself.

Details

After the $1,736 deductible, days 1–60 are covered at $0; days 61–90 cost $434/day; lifetime reserve days 91–150 cost $868/day; after 150 days, you pay all costs.

Exceptions: Lifetime reserve days are a one-time pool of 60 days across your lifetime — they do not reset annually. Once used, they are gone. Medigap Plan G covers all these coinsurance amounts.
Escalate If: Client or family is facing an extended hospital stay past 60 days — real-time cost counseling and review of secondary coverage is essential.
5
Benefit Period

What is a Medicare benefit period and how does it affect my costs?

Quick Answer

A 'benefit period' is basically your hospital episode for Medicare purposes. It starts when you go in and ends 60 days after you've been out. Each new benefit period means a new $1,736 deductible. So if you get sick again a few months later, you could owe it again.

Details

A benefit period is the unit Medicare uses to measure your hospital and SNF coverage — it begins on the day you are admitted as an inpatient and ends when you have been out of a hospital or SNF for 60 consecutive days.

Exceptions: Observation stays (not admitted as inpatient) do not count toward the benefit period or SNF qualifying hospital stay requirements. Clients on observation status may receive a surprise bill.
Escalate If: Client is being billed a second deductible and doesn't understand why — explain benefit period reset and confirm dates of admission/discharge.

Chapter 5: Medicare Part B (Medical Insurance)

1
Part B Overview

What is Medicare Part B and what does it cover?

Quick Answer

Part B is the 'doctor and outpatient' part of Medicare. It pays for visits to your regular doctor, specialists, lab tests, X-rays, outpatient surgeries, and medical equipment like wheelchairs. You pay a monthly premium for Part B, plus a $283 annual deductible and then usually 20% of each bill.

Details

Medicare Part B is Medical Insurance that covers outpatient services including doctor visits, preventive care, outpatient hospital care, durable medical equipment, ambulance services, and mental health services.

Exceptions: Part B does not cover most prescription drugs (handled by Part D), routine dental, vision, or hearing, cosmetic surgery, or most care outside the U.S.
Escalate If: Client has a specific service denial or is confused about whether a procedure is Part A or Part B — review the Medicare Coverage Database.
2
Part B Premium 2026

How much is the Medicare Part B premium in 2026?

Quick Answer

Most people pay $202.90 per month for Part B in 2026. If your income is higher (generally above $109,000/year single), you'll pay more — up to $689.90/month at the highest income level. Medicare looks at your tax return from 2 years ago to decide which bracket you're in.

Details

The standard Medicare Part B premium is $202.90/month in 2026, an increase of $17.90 from $185.00/month in 2025. Higher-income beneficiaries pay more due to IRMAA surcharges.

Exceptions: The 'hold harmless' provision prevented Social Security beneficiaries' net checks from decreasing due to premium increases in prior years; this can result in different premiums for some beneficiaries.
Escalate If: Client believes their IRMAA bracket is incorrect based on their current income — advise them on filing a Life-Changing Event appeal (SSA Form SSA-44).
3
Part B Deductible

What is the Medicare Part B deductible in 2026?

Quick Answer

Medicare Part B has a $283 annual deductible in 2026. Once you pay that, Medicare pays 80% of your medical bills and you pay 20%. Preventive care — like your annual wellness visit, shots, and most cancer screenings — is free and doesn't count against the deductible.

Details

The annual Medicare Part B deductible is $283 in 2026, up from $257 in 2025. Once met, you generally pay 20% coinsurance for covered services.

Exceptions: Plans C and F covered the Part B deductible but are no longer available to new Medicare enrollees after Jan 1, 2020. Plan G, the most popular for new enrollees, does NOT cover the Part B deductible.
Escalate If: Client was enrolled in Plans C or F before 2020 and has grandfathered rights — verify enrollment continuity.
4
20% Coinsurance

Is there a cap on how much I can owe in Part B coinsurance?

Quick Answer

There's no yearly limit on what you could owe under Original Medicare. You always pay 20% — no matter how big the bill. That means if you have a $500,000 cancer treatment, you could owe $100,000. This is why Medigap (like Plan G) is so important — it pays that 20% for you, capping your exposure at just the $283 deductible plus your Medigap premium.

Details

No — under Original Medicare, there is no cap on Part B coinsurance. If you have a very large medical bill, you could owe 20% of an unlimited amount. Medigap plans cover this gap.

Exceptions: Only Medigap plans or Medicaid can cap Original Medicare's Part B coinsurance. Without these, Original Medicare has no OOP maximum.
Escalate If: Client facing a major medical procedure under Original Medicare without Medigap — urgently discuss supplemental coverage options.
5
Medicare Assignment

What does it mean for a doctor to 'accept Medicare assignment'?

Quick Answer

When a doctor 'takes Medicare assignment,' they agree to charge only what Medicare says is fair. You pay 20% of that approved amount. If a doctor doesn't take assignment, they can charge up to 15% more on top of what Medicare approves — and you'd owe all of it. Very few doctors opt out of Medicare entirely, but it's worth checking.

Details

A doctor who accepts assignment agrees to accept the Medicare-approved amount as full payment, meaning you only pay your 20% coinsurance. Doctors who don't accept assignment can charge up to 15% more above the approved amount.

Exceptions: Opt-out providers cannot receive Medicare payment at all — even for emergency care, there are rules. Medigap Plan G covers excess charges from non-participating providers.
Escalate If: Client is seeing a specialist who doesn't accept assignment and is receiving unexpected excess charges — verify provider type and discuss Plan G or Plan F coverage.

Chapter 6: Medicare Part C (Medicare Advantage)

1
MA Overview

What is Medicare Advantage (Part C) and how does it work?

Quick Answer

Medicare Advantage is an 'all-in-one' alternative to Original Medicare, offered by private insurance companies. Instead of going through Medicare directly, you use a private plan that bundles your hospital coverage, doctor coverage, and usually drug coverage together. These plans often include extras like dental and vision that regular Medicare doesn't cover.

Details

Medicare Advantage (Part C) is an alternative way to receive Medicare benefits through a private, CMS-approved insurance plan that must cover everything Original Medicare covers and often includes extra benefits like dental, vision, and drug coverage.

Exceptions: MA plans are not available everywhere — coverage areas vary. Enrollees must continue paying their Part B premium ($202.90/month in 2026) in addition to any plan premium.
Escalate If: Client needs help comparing multiple MA plans in their area — use the Medicare Plan Finder tool and review provider networks carefully.
2
MA Enrollment 2026

How many people are enrolled in Medicare Advantage in 2026?

Quick Answer

About 35 million people are in Medicare Advantage in 2026 — that's more than half of all Medicare beneficiaries. The program has been growing steadily for years, fueled largely by plans for people with special needs (like those on both Medicare and Medicaid). Despite some big insurers pulling back on benefits, enrollment kept growing.

Details

As of February 2026, approximately 35 million people are enrolled in Medicare Advantage, representing about 51% of all eligible Medicare beneficiaries — an increase of 1.1 million from February 2025.

Exceptions: MA enrollment growth has slowed compared to prior years as insurers have tightened benefits and raised OOP maximums to maintain profitability.
Escalate If: Client is comparing which insurer to choose — check current star ratings and financial stability, especially for insurers that have recently reduced benefits.
3
MA Plan Types

What are the different types of Medicare Advantage plans?

Quick Answer

There are four main types of Medicare Advantage plans: HMO (most restrictive but lowest cost — you need referrals and must stay in network), PPO (more flexible — see any doctor but pay more out of network), PFFS (any doctor who accepts the plan's terms), and SNP (plans for people with special situations like Medicaid, chronic illness, or nursing home residence).

Details

The main MA plan types are HMO, PPO, PFFS, and SNP. HMOs require a primary care doctor and referrals; PPOs offer more flexibility; PFFS plans allow any provider who accepts plan terms; SNPs target specific populations.

Exceptions: HMO plans do not cover out-of-network care except in emergencies. PPO out-of-network care is more expensive. PFFS plans are less common and can be confusing for providers who don't accept standard Medicare terms.
Escalate If: Client has specific doctors they want to keep — verify each provider is in-network before recommending an HMO; PPO or PFFS may be more appropriate.
4
MA Premium

How much does Medicare Advantage cost in 2026?

Quick Answer

Most Medicare Advantage plans cost $0 per month in 2026 — 88% of them. But you still pay your regular Medicare Part B premium of $202.90/month. So your total Medicare cost in an MA plan is usually just $202.90/month plus whatever your plan charges (often nothing). Some plans even offer a 'giveback' that partially offsets your Part B premium.

Details

The average Medicare Advantage plan premium is $4/month in 2026 (down from $5 in 2025), and 88% of MA plans have a $0 monthly premium. Beneficiaries also continue to pay the standard Part B premium of $202.90/month.

Exceptions: The Part B premium is always required regardless of MA plan. Plans with $0 premiums may have higher copays or restricted networks compared to plans with monthly premiums.
Escalate If: Client focusing only on $0 premium without considering total OOP costs — run a comprehensive cost comparison including OOP maximum.
5
MA Out-of-Pocket Maximum

What is the out-of-pocket maximum for Medicare Advantage plans in 2026?

Quick Answer

Every Medicare Advantage plan has a yearly cap on what you can spend out of pocket. On average, that cap is $6,153 in 2026. Once you hit that limit, the plan pays 100% for the rest of the year. This is a major protection — Original Medicare has no spending cap at all. SNP plans for Medicaid-eligible people often have much lower limits.

Details

The average Medicare Advantage out-of-pocket maximum is $6,153 in 2026 (up from $5,749 in 2025). The CMS statutory maximum for in-network costs is $9,350; for combined in- and out-of-network, it can be higher.

Exceptions: OOP maximums typically apply to in-network care only. Out-of-network care may have a higher or separate OOP cap. The OOP max doesn't include premiums or expenses for non-covered services.
Escalate If: Client is facing or approaching their MA plan's OOP maximum — confirm they understand that all covered costs thereafter are fully covered by the plan.

Chapter 7: Medicare Part D (Prescription Drugs)

1
Part D Overview

What is Medicare Part D and how does it work?

Quick Answer

Part D is Medicare's drug coverage program. You enroll in a private drug plan approved by Medicare — either standalone or bundled with Medicare Advantage. The plan helps pay for your prescription medications. As of 2026, your total drug spending is capped at $2,100 per year — once you hit that, all your covered drugs are free for the rest of the year.

Details

Medicare Part D is the voluntary prescription drug coverage program, offered through private insurance plans approved by CMS. It covers outpatient prescription drugs and has a standard benefit structure with deductibles, copays, and an annual OOP cap of $2,100 in 2026.

Exceptions: Part D is voluntary, but those who don't enroll when first eligible without creditable coverage face a late enrollment penalty. Part D does not cover drugs covered under Part A or Part B, or over-the-counter medications.
Escalate If: Client has complex drug regimens or rare/specialty medications — review formulary coverage carefully and consider formulary exception requests.
2
Part D OOP Cap

What is the Part D out-of-pocket cap in 2026?

Quick Answer

In 2026, once you spend $2,100 out of your own pocket on covered prescription drugs, Medicare picks up the rest for the year. This is a huge change — before 2025, people could spend $8,000 on drugs before hitting the catastrophic phase. The $2,100 is automatically tracked by your plan — you don't have to do anything when you hit it.

Details

The Medicare Part D annual out-of-pocket cap is $2,100 in 2026 (up from $2,000 in 2025). Once you spend $2,100 on covered Part D drugs, your plan pays 100% of covered drug costs for the rest of the year.

Exceptions: The $2,100 cap applies only to covered drugs on your formulary. Off-formulary drugs don't count toward the cap. Drug premiums also don't count. The cap adjusts annually for inflation.
Escalate If: Client has high drug costs and wants to know when they'll hit the cap — track their drug spending with the plan's portal or the Medicare Plan Finder's cost estimator.
3
Part D Deductible

What is the Medicare Part D deductible in 2026?

Quick Answer

Most Part D plans charge you up to $615 for the first drugs you buy each year before the plan starts helping — that's the deductible. Some plans charge less or $0, but then they usually charge more per prescription. You pay this once per year (calendar year), and after that, your copays kick in.

Details

The maximum Part D deductible for 2026 is $615 per year. Individual plans may have lower deductibles or no deductible at all — plans set their own deductible up to this CMS maximum.

Exceptions: Some plans apply the deductible only to brand-name drugs, not generics. LIS/Extra Help beneficiaries don't pay a standard deductible — they have special low copay structures instead.
Escalate If: Client is confused about when their drug plan starts paying — clarify the deductible amount and confirm it applies to their specific medications.
4
Part D Coverage Phases

What are the phases of Medicare Part D coverage in 2026?

Quick Answer

In 2026, Part D works in three steps. First, you pay your deductible (up to $615). Then, you and your plan share the drug costs together until your out-of-pocket total hits $2,100 for the year. After that, all your covered drugs are free for the rest of the year. The old 'donut hole' coverage gap was eliminated in 2025 — no more.

Details

Part D now has three phases in 2026: (1) Deductible phase (pay up to $615), (2) Initial coverage phase (plan and you share costs until you've spent $2,100 OOP), (3) Catastrophic phase (plan pays 100% of covered drugs after $2,100 OOP).

Exceptions: The donut hole is gone as of 2025. However, for 2026, what counts toward the $2,100 OOP cap changed slightly — manufacturer discounts no longer count (only LIS payments do). This makes the cap harder to reach for some patients on brand drugs.
Escalate If: Client is confused about the old donut hole vs. new coverage phases — explain the simplified structure clearly. Clients with expensive brand drugs should know that manufacturer discounts no longer count toward their $2,100.
5
Part D Premium

How much does a Medicare Part D plan cost in 2026?

Quick Answer

Drug plan premiums range widely. The typical standalone drug plan costs around $46.50/month on average in 2026. Some cost as little as $5–$10/month (with higher copays), others $80–$100+/month (with lower copays). Higher earners pay an extra IRMAA surcharge on top. If you're in a Medicare Advantage plan, drug coverage is usually included in your plan with no separate drug premium.

Details

Part D premiums vary by plan. The CMS national base beneficiary premium is $38.99/month in 2026. Average standalone PDP premiums are approximately $46.50/month. Higher-income beneficiaries pay more due to IRMAA surcharges.

Exceptions: The $38.99 national base premium is a calculation benchmark, not the actual premium of any specific plan. IRMAA surcharges are paid directly to Medicare (not to the plan) and are deducted from Social Security benefits or paid directly.
Escalate If: Client receiving IRMAA surcharge on Part D that seems incorrect based on their income — advise filing SSA-44 appeal for Part D IRMAA just as for Part B.

Chapter 8: Medicare Costs & Premiums

1
2026 Cost Overview

What are all the main Medicare costs I should know for 2026?

Quick Answer

Here's the Medicare cost cheat sheet for 2026: Part B is $202.90/month with a $283/year deductible and 20% coinsurance after that. Part A is free for most people, but has a $1,736 deductible per hospital stay. Drug plans average $46.50/month with a $2,100 annual drug spending cap. Medicare Advantage plans average just $4/month extra and cap your medical costs around $6,153. Higher earners pay more due to IRMAA.

Details

Key 2026 Medicare costs: Part A — $0 premium (most), $1,736 hospital deductible; Part B — $202.90/month premium, $283 deductible; Part D — $38.99 base premium, $615 max deductible, $2,100 OOP cap; MA — average $4/month, $6,153 average OOP max.

Exceptions: Costs shown are 2026 CMS official figures. Individual plan premiums, copays, and network costs vary by plan and location. IRMAA adds significant costs for higher earners.
Escalate If: Client overwhelmed by Medicare cost options — conduct a full needs assessment and build a total cost comparison for their specific situation.
2
Part A Costs 2026

What are all the Part A costs for 2026?

Quick Answer

For hospitals in 2026: you pay $1,736 upfront for each hospital episode, then nothing for the first 60 days, then $434/day from days 61–90. Nursing home care after a hospital stay is free for 20 days, then $217/day. Hospice and home health are essentially free for covered services. Most people pay $0 for Part A itself — it's already paid through Medicare taxes.

Details

Part A 2026 costs: $0 premium (40+ quarters); $311/month (30-39 quarters); $565/month (under 30 quarters); $1,736/benefit period deductible; $434/day coinsurance days 61-90; $868/day lifetime reserve; $217/day SNF days 21-100.

Exceptions: The $1,736 deductible can occur multiple times in one calendar year if multiple benefit periods occur. Benefit periods reset after 60 consecutive days out of hospital/SNF.
Escalate If: Client is hospitalized and worried about costs — calculate their specific exposure based on length of stay and whether they have Medigap coverage.
3
Part B Costs 2026

What are all the Part B costs for 2026?

Quick Answer

Part B costs $202.90/month in 2026 (more if your income is high). You also have a $283/year deductible, then 20% of every covered service — with no limit on what you could owe. Labs and preventive care are free. If you signed up late, you pay an extra 10% per year late — forever.

Details

Part B 2026 costs: $202.90/month standard premium; $283 annual deductible; 20% coinsurance for most services (no OOP cap); $0 for preventive services and clinical lab tests. IRMAA applies for income above $109,000 (single).

Exceptions: The 20% coinsurance has no annual cap — a serious illness can result in enormous cost. Medigap Plan G covers the 20% (after the $283 deductible), eliminating this unlimited exposure.
Escalate If: Client without Medigap is facing a large Part B bill with 20% coinsurance — explain the unlimited exposure and discuss Medigap options.
4
IRMAA Brackets Full Table

What are the full IRMAA brackets for 2026 for both Part B and Part D?

Quick Answer

IRMAA is extra money high-income people pay for Medicare. For 2026, if you're single and made over $109,000 in 2024, you'll pay more. At the highest level ($500K+ income), your Part B premium is $689.90/month and you pay an extra $91.00/month on Part D. The brackets apply to 2024 income — not current income. You can appeal if your income dropped significantly.

Details

IRMAA 2026 brackets (based on 2024 MAGI): Single income ≤$109K pays standard rates ($202.90 Part B, $0 Part D extra). Upper brackets reach $689.90/month Part B and $91.00/month Part D extra for income $500K+ (single).

Exceptions: Married filing separately has fewer brackets with steeper penalties — MAGI above $109,000 (but under $391,000) triggers the 4th bracket ($649.20 Part B). This is a significant tax planning consideration.
Escalate If: High-income client or recently retired client — calculate combined IRMAA for both Part B and Part D to show total premium exposure, then advise on SSA-44 appeal options.
5
Total Annual Cost Examples

What is a realistic total annual Medicare cost for a typical beneficiary in 2026?

Quick Answer

In 2026, a typical Medicare beneficiary with Original Medicare plus a Medigap Plan G and a drug plan will pay roughly $5,600–$6,500 total for the year — mostly fixed monthly premiums with very little unpredictable spending. A Medicare Advantage enrollee pays about $2,400 in Part B premiums, then has copays up to an average $6,153 cap if health is bad. Going with no supplemental coverage at all is a gamble — one serious illness under Original Medicare can cost tens of thousands of dollars.

Details

A typical Original Medicare + Medigap Plan G + Part D beneficiary spends approximately $5,500–$6,500/year total in 2026. A Medicare Advantage enrollee on a $0-premium plan typically spends $2,400–$4,500/year depending on health utilization.

Exceptions: These are averages — actual costs depend heavily on health utilization, specific plan chosen, and geographic location. IRMAA can add thousands to annual costs for higher-income beneficiaries.
Escalate If: Client has complex health conditions and needs a full cost projection — build a detailed total annual cost model using their specific plan, medications, and expected utilization.

Chapter 9: IRMAA (Income-Related Monthly Adjustment)

1
IRMAA Basics

What is IRMAA, and who has to pay it?

Quick Answer

IRMAA is an extra charge added to your Medicare Part B and Part D monthly premiums if your income was above a certain amount two years ago. In 2026, it kicks in if you earned more than $109,000 as a single person or $218,000 as a married couple filing jointly in 2024. The higher your income was, the more you pay.

Details

IRMAA (Income-Related Monthly Adjustment Amount) is a surcharge added to Part B and Part D premiums for higher-income Medicare beneficiaries whose MAGI exceeds $109,000 (single) or $218,000 (joint) based on their 2024 tax return.

Exceptions: Married filing separately has the same thresholds as single filers through Tier 4. Extra Help/LIS recipients are exempt from Part D IRMAA. IRMAA is re-determined each year based on the most recent IRS data.
Escalate If: Client received an incorrect IRMAA notice, SSA used wrong tax year data, or client wants to file a formal appeal beyond the standard SSA-44 process.
2
IRMAA Part B Brackets

What are the 2026 Part B IRMAA premium brackets by income level?

Quick Answer

Your Part B monthly premium in 2026 depends on what you earned in 2024. Most people pay $202.90 per month. But if you earned more than $109,000 single or $218,000 married, your premium goes up — all the way to $689.90 per month at the highest income level.

Details

2026 Part B premiums range from $202.90/month (income ≤$109,000 single) to $689.90/month (income ≥$500,000 single), with six tiers based on 2024 MAGI.

Exceptions: Married filing separately uses the same thresholds as single filers for Tiers 0 through 4. The top bracket ($500,000+ single / $750,000+ joint) is not inflation-adjusted.
Escalate If: Client believes they were placed in the wrong bracket due to an SSA/IRS data error or wants to dispute the IRMAA determination.
3
IRMAA Part D Brackets

What are the 2026 Part D IRMAA surcharge amounts by income level?

Quick Answer

If your income is above $109,000 (single) or $218,000 (married) in 2024, you'll pay an extra amount on top of your regular drug plan premium in 2026. This extra charge ranges from $14.50 to $91.00 per month depending on your income, and Medicare takes it out of your Social Security check.

Details

2026 Part D IRMAA surcharges range from $0 (income ≤$109,000 single) to $91.00/month (income ≥$500,000 single), added on top of your Part D plan premium.

Exceptions: Part D IRMAA is deducted from Social Security benefits — it is not billed directly. Extra Help/LIS recipients are NOT subject to Part D IRMAA. Medicare Advantage enrollees with drug coverage (MA-PD) also pay Part D IRMAA.
Escalate If: Client is on Extra Help and still receiving a Part D IRMAA bill, or if amounts being withheld from Social Security appear incorrect.
4
MAGI Calculation

How is MAGI (Modified Adjusted Gross Income) calculated for IRMAA purposes?

Quick Answer

Your IRMAA-related income is basically everything on your tax return — wages, Social Security, retirement account withdrawals, investment gains — plus any interest from tax-free bonds like municipal bonds. Roth IRA withdrawals and HSA spending on medical costs don't count, which is why those accounts are so valuable for managing Medicare premiums.

Details

For IRMAA, MAGI = Adjusted Gross Income (Form 1040, Line 11) plus tax-exempt interest income (Form 1040, Line 2a). This includes wages, RMDs, Roth conversions, capital gains, Social Security benefits, and municipal bond interest.

Exceptions: Roth IRA qualified withdrawals excluded from MAGI. HSA distributions for qualified medical expenses excluded. Social Security income only the taxable portion counts as AGI, but the SSA uses a slightly broader measure.
Escalate If: Client needs detailed tax planning advice on MAGI optimization — refer to CPA or tax advisor.
5
Two-Year Lookback

Why does Medicare use a 2-year lookback for IRMAA, and which tax year applies in 2026?

Quick Answer

Medicare looks at your taxes from 2 years ago when deciding how much extra you pay for premiums this year. So in 2026, they're looking at your 2024 income. That's just because it takes time for the IRS to share that data with Social Security. If your income dropped recently due to retirement or another life event, you can appeal to use newer numbers.

Details

Medicare uses a 2-year lookback because that is the most recent IRS tax data the SSA can access when setting premiums. For 2026 IRMAA, your 2024 federal tax return is used.

Exceptions: If SSA used incorrect or older tax data, beneficiaries can call SSA at 800-772-1213 to correct it. An amended 2024 tax return may affect IRMAA if IRS transmits the corrected data.
Escalate If: SSA appears to have used incorrect tax year data, or client filed an amended return and wants IRMAA recalculated.

Chapter 10: Late Enrollment Penalties

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Part A Late Enrollment Penalty

What is the Part A late enrollment penalty and how is it calculated?

Quick Answer

Most people get Part A for free because they or their spouse paid Medicare taxes for 10+ years. If you're one of the few who has to buy it and you sign up late, your monthly cost goes up by 10% for twice as long as you waited. So if you waited 2 years, you pay 10% extra for 4 years.

Details

If you have to buy Part A and enroll late, your monthly premium increases by 10%. In 2026, that means $565/month x 10% = $56.50 extra per month. The penalty lasts for twice the number of years you delayed enrollment.

Exceptions: The Part A late penalty is NOT permanent — it lasts only for twice the delay period. Those with 40+ work quarters never pay a Part A premium and therefore cannot incur a penalty. Exceptions apply if you had a qualifying SEP (such as losing employer coverage).
Escalate If: Client is disputing whether they qualify for premium-free Part A based on their work history, or they believe their penalty was incorrectly calculated.
2
Part B Late Enrollment Penalty

What is the Part B late enrollment penalty and how does it work?

Quick Answer

If you wait too long to sign up for Medicare Part B without a good reason (like having employer coverage), your monthly premium goes up 10% for every year you waited — and that extra charge stays with you forever. Two years late means a 20% higher premium, every month, for the rest of your life.

Details

The Part B penalty is 10% added to the monthly premium for each full 12-month period you could have had Part B but didn't. It is permanent — you pay it for life. In 2026, 2 years late = $202.90 + $40.58 = $243.50/month.

Exceptions: The penalty does not apply if you had qualifying creditable employer coverage through an active employer. Special Enrollment Period (SEP) enrollment avoids the penalty. Extra Help/LIS recipients are also exempt.
Escalate If: Client believes their employer coverage was creditable and qualifies for an SEP, thus avoiding the penalty, but has received a penalty bill from Medicare.
3
Part D Late Enrollment Penalty

What is the Part D late enrollment penalty and how is it calculated?

Quick Answer

If you go more than 2 months without drug coverage after Medicare eligibility begins, you'll owe a penalty on your drug plan premiums — forever. For every month you were without coverage, you pay 1% extra based on Medicare's national base premium of $38.99 in 2026. It's a small amount per month, but it adds up over a lifetime and changes each year.

Details

The Part D penalty is 1% of the national base beneficiary premium ($38.99 in 2026) per month without creditable drug coverage. A 14-month gap = 14% x $38.99 = $5.46/month rounded to $5.50/month, added permanently to your Part D premium.

Exceptions: 63-day grace period — gaps of fewer than 63 consecutive days do NOT trigger the penalty. Extra Help (LIS) recipients are exempt from Part D penalties. Creditable coverage from employer, VA, TRICARE, or other sources prevents the penalty.
Escalate If: Client disputes that they had a gap in creditable coverage (e.g., claims VA or employer coverage was creditable but Medicare applied a penalty).
4
Creditable Coverage

What is creditable coverage and why does it matter for Medicare penalties?

Quick Answer

Creditable coverage means your existing insurance is good enough that Medicare considers it a valid reason to wait before enrolling. As long as you have this kind of coverage from a job, VA, TRICARE, or other qualifying sources, you won't be penalized for delaying Medicare. Your employer or insurance plan is required to tell you each year whether your coverage counts.

Details

Creditable coverage is drug or health coverage that is at least as good as Medicare's standard coverage. Having creditable coverage allows you to delay Medicare enrollment without incurring late enrollment penalties.

Exceptions: Employer retiree coverage, COBRA, individual market plans (ACA plans), and short-term health plans are generally NOT creditable for Part B or Part D purposes. Loss of creditable coverage triggers an 8-month SEP for Part B and a 63-day SEP for Part D.
Escalate If: Client is unsure whether their specific insurance (e.g., a union plan, government plan, or retiree plan) qualifies as creditable — they should contact their plan administrator.
5
Part B SEP

What is the Special Enrollment Period (SEP) for Part B after losing employer coverage?

Quick Answer

When you leave a job (or your employer stops covering you), you have 8 months to sign up for Part B without being penalized. This window starts when your job coverage ends — not when COBRA runs out. If you switch to COBRA thinking that buys you more time for Part B, it does not. The 8-month clock is already running.

Details

After losing employer group health coverage (or stopping active work), you have an 8-month SEP to sign up for Part B without penalty. The SEP begins on the first month after the employment or group coverage ends, whichever comes first.

Exceptions: COBRA does NOT extend the SEP — a critical mistake clients make. TRICARE and VA coverage do not qualify for the Part B SEP (they are not employer group coverage per se). The SEP applies only if coverage was through current employment (active worker or spouse's active employment).
Escalate If: Client missed the 8-month SEP deadline and is now facing a penalty — they may need to enroll in the General Enrollment Period (Jan 1–Mar 31) and accept the penalty.

Chapter 11: Medigap (Medicare Supplement Insurance)

1
Medigap Basics

What is Medigap (Medicare Supplement Insurance) and what does it do?

Quick Answer

Medigap fills in what Medicare misses. Original Medicare has deductibles and you pay 20% of most costs — Medigap picks up most or all of that. You still need a separate drug plan. Think of Medigap as the 'safety net' under Original Medicare that keeps your out-of-pocket costs predictable.

Details

Medigap is private insurance that fills the gaps in Original Medicare — covering costs like the Part A deductible ($1,736), Part B coinsurance (20%), and more. There are 10 standardized plans (A, B, C, D, F, G, K, L, M, N), each with a different coverage level.

Exceptions: Medigap cannot be used with Medicare Advantage (Part C). You cannot have both Medigap and MA simultaneously. Medigap does not cover long-term care, dental, vision, hearing, or private nursing.
Escalate If: Client is comparing Medigap vs. Medicare Advantage and needs detailed plan-specific cost analysis — this requires a plan comparison using their specific zip code, medications, and providers.
2
Plan G

What does Medigap Plan G cover and what is the average premium?

Quick Answer

Plan G is the gold standard for Medigap coverage right now. It pays almost everything Medicare doesn't — hospital bills, the 20% coinsurance on doctor visits, skilled nursing costs, and even medical emergencies abroad. The only thing you personally pay is the Part B deductible, which is just $283 per year. After that, your costs are essentially zero for covered services. Average cost: around $220 per month.

Details

Plan G covers nearly everything Original Medicare doesn't — including the Part A deductible, Part A coinsurance, Part B coinsurance (20%), skilled nursing coinsurance, and foreign travel emergency (80%). The only cost not covered is the Part B deductible ($283 in 2026). Average premium is ~$220/month.

Exceptions: Plan G does not cover prescription drugs (need separate Part D), dental, vision, or hearing. In Massachusetts, Minnesota, and Wisconsin, plans are not standardized to Plan G.
Escalate If: Client wants to compare Plan G quotes from multiple insurers for their specific zip code — use a rate comparison tool or contact plan reps.
3
Plan N

What does Medigap Plan N cover and how does it differ from Plan G?

Quick Answer

Plan N is like Plan G's more affordable sibling. You save about $50 per month in premium, but you'll pay up to $20 when you go to the doctor and up to $50 for ER visits. You also need to make sure your doctors 'accept assignment' — meaning they charge exactly what Medicare approves — otherwise you could owe extra. For healthy people who don't see doctors often, Plan N can be a good deal.

Details

Plan N covers the same core benefits as Plan G except it does NOT cover Part B excess charges and requires copays of up to $20 for office visits and $50 for emergency room visits. Average premium is ~$171/month.

Exceptions: Plan N excess charge exposure is a real risk in areas where many providers don't accept Medicare assignment. States that prohibit excess charges (including Ohio, New York, Pennsylvania, and many others) effectively neutralize this Plan N disadvantage.
Escalate If: Client wants to verify whether their specific doctors/specialists accept Medicare assignment — check at Medicare.gov physician finder tool.
4
Plan F

Who can still get Medigap Plan F in 2026?

Quick Answer

Plan F is the most comprehensive Medigap plan — it covers everything including that $283 yearly Part B deductible. But it's closed to anyone who became Medicare-eligible after January 1, 2020. If you turned 65 before that date, you might still be able to get it, but you'd likely need to pass a health review since your enrollment window may have passed.

Details

Plan F is only available to beneficiaries who were Medicare-eligible before January 1, 2020. Those who first became eligible for Medicare on or after January 1, 2020 cannot enroll in Plan F.

Exceptions: Existing Plan F enrollees can keep their plan. If they switch away from Plan F to another plan, they generally cannot return to Plan F. Some states may have additional restrictions.
Escalate If: Client claims they became Medicare-eligible before 2020 but is being told they cannot enroll in Plan F — verify their eligibility date and check if they qualify for guaranteed issue rights.
5
High-Deductible Plans

What are the high-deductible Medigap plans (Plan G-HD and Plan F-HD) and how do they work?

Quick Answer

High-deductible Plan G works like a high-deductible health plan — you pay everything up to $2,950 per year on your own, but after that the plan covers almost everything. The monthly premium is much lower (around $50–$100/month) because you're taking on more initial risk. If you're healthy and rarely need major care, you could save a lot compared to a standard Plan G at $220/month.

Details

High-deductible Plan G (and Plan F for eligible individuals) requires you to pay a $2,950 deductible in 2026 before the plan begins paying. In exchange, premiums are significantly lower — making it ideal for healthy beneficiaries who want catastrophic protection.

Exceptions: The $2,950 deductible is annual — it resets each January 1. If a major illness spans two calendar years, the deductible resets mid-episode. The $2,950 amount is indexed annually by CMS.
Escalate If: Client wants to decide between HD-G and standard Plan G — needs a utilization-based analysis comparing premium savings vs. deductible exposure risk.

Chapter 12: Medigap Enrollment & Choosing a Plan

1
Medigap OEP

What is the Medigap Open Enrollment Period and when does it start?

Quick Answer

Your best chance to get Medigap is in the 6 months after you turn 65 AND enroll in Part B. During this window, insurance companies must sell you a plan at the same price as anyone else, no matter your health history. After this window closes, they can turn you down or charge you more based on your health.

Details

The Medigap Open Enrollment Period (OEP) is a 6-month window that begins on the first day of the month in which you are both age 65 or older AND enrolled in Medicare Part B. During this period, you have guaranteed issue rights — no medical underwriting.

Exceptions: The OEP is tied to Part B enrollment, not birthday alone. Delaying Part B (e.g., due to employer coverage) also delays the Medigap OEP — it starts when you eventually enroll in Part B. Under 65 disability Medicare — federal law does not require insurers to offer Medigap to under-65 enrollees, though many states do mandate this.
Escalate If: Client missed their Medigap OEP due to delayed Part B enrollment and is now trying to get Medigap — they will likely need to go through medical underwriting.
2
Guaranteed Issue Rights

What are Medigap guaranteed issue rights?

Quick Answer

Guaranteed issue rights mean an insurer has to sell you Medigap without asking about your health or turning you down. You get these rights during your 6-month enrollment window at 65, but also in other situations — like when your Medicare Advantage plan leaves the market or you lose employer coverage. If you have guaranteed issue rights, use them — it's your best chance to get Medigap without medical questions.

Details

Guaranteed issue rights mean that insurers must sell you a Medigap policy at standard rates without requiring medical underwriting. These rights apply during the Medigap OEP and in specific qualifying situations.

Exceptions: Even with guaranteed issue rights, there may be a 6-month waiting period for coverage of pre-existing conditions treated in the prior 6 months (applies to some older standardized plans). This waiting period is not applicable to Plans A, B, C, F, G, K, or L for the Medigap OEP guaranteed issue.
Escalate If: Client believes they have a guaranteed issue right due to a qualifying event but was denied by a Medigap insurer — they should file a complaint with the state insurance commissioner.
3
Medical Underwriting

What is medical underwriting for Medigap and what happens if you apply outside the OEP?

Quick Answer

If you miss the enrollment window at 65 and try to get Medigap later, the insurance company can ask you all about your health history. If they don't like what they see, they can turn you down completely — or charge you more and exclude coverage for certain conditions. This is why enrolling during the 6-month window is so critical.

Details

Medical underwriting is the process insurers use to evaluate your health and decide whether to offer you Medigap coverage, at what price, and with what exclusions. Outside the OEP and without guaranteed issue rights, insurers can deny you, charge more, or exclude pre-existing conditions.

Exceptions: In CT, MA, NY, ME, VT, and some others, states mandate broader guaranteed issue rights year-round, effectively eliminating or limiting underwriting for Medigap. MA's birthday rule states also have annual guaranteed-issue windows.
Escalate If: Client was denied Medigap due to underwriting — help them identify alternative options (MA, other insurers, or state protections) or confirm whether a guaranteed issue right applies.
4
Pre-Existing Conditions

Can a Medigap plan exclude coverage for pre-existing conditions?

Quick Answer

If you enroll during your 6-month window at 65, you're protected — no waiting period for pre-existing conditions in the main standardized plans. But if you try to enroll later without a qualifying event, the insurance company can make you wait for coverage of conditions you already have, or they might turn you down completely. The 6-month window is your protection.

Details

During the Medigap OEP with guaranteed issue rights, pre-existing condition exclusions are limited — some older standardized plans may have a 6-month waiting period for conditions treated in the prior 6 months. Outside the OEP without guaranteed issue, underwriting can exclude or deny conditions entirely.

Exceptions: Federal law prohibits pre-existing condition exclusions entirely for Plans A, B, C, D, F, G, K, and L during the Medigap OEP. The 6-month waiting period rule has been mostly phased out for current standardized plans but may still appear in literature about older plans.
Escalate If: Client has a pre-existing condition and wants Medigap outside their OEP — review whether any guaranteed issue rights apply first, then discuss underwriting options and state-specific protections.
5
Medigap Under 65

Can people under 65 on Medicare get Medigap?

Quick Answer

If you're under 65 and on Medicare because of a disability, getting Medigap can be difficult and expensive. Federal rules don't require insurers to sell to you, but about two-thirds of states do. If Medigap is too expensive or unavailable, Medicare Advantage may be a more accessible alternative — most MA plans accept all Medicare beneficiaries regardless of age.

Details

Federal law does not require Medigap insurers to sell to those under 65. However, about 33 states mandate at least one Medigap plan be available to under-65 Medicare beneficiaries (due to disability), though pricing may be significantly higher.

Exceptions: Even in states mandating under-65 Medigap access, premiums can be dramatically higher (sometimes 2-3x the age-65 rate). Some states only require one plan (usually Plan A) to be offered. ALS patients have special federal protections.
Escalate If: Under-65 client with disability Medicare wants Medigap — verify state law requirements and get quotes before advising. If Medigap is unavailable or too expensive, help them explore MA options.

Chapter 13: Medicare vs. Employer Coverage

1
Working Past 65

What happens to Medicare if I'm still working and have employer health insurance at age 65?

Quick Answer

If you're still working at 65 with employer insurance, whether you need Medicare right away depends on your employer's size. Big company (20+ employees)? You can keep using just the employer plan and delay Medicare Part B penalty-free. Small company (under 20 employees)? Medicare needs to be your main insurance — sign up for Part B right away.

Details

If your employer has 20+ employees, your employer plan is primary and Medicare is secondary. You can delay Part B without penalty. If your employer has fewer than 20 employees, Medicare is primary — you should enroll in Part B at 65.

Exceptions: The 20-employee threshold applies to all employees — including part-time — working at least 20 calendar weeks per year. Spouse's employer coverage at a 20+ employee company counts the same as the employee's own coverage. Self-employed individuals may not qualify for the same MSP protections.
Escalate If: Client is near the 20-employee threshold and is unsure which rule applies — they should contact their HR department and verify the exact employee count.
2
Primary Secondary Payer

What is Medicare Secondary Payer (MSP) and when does Medicare pay secondary?

Quick Answer

Medicare Secondary Payer means Medicare steps back and lets your other insurance pay first. This happens when you have employer coverage, are in a workers' comp situation, or have auto insurance involved in a medical claim. Medicare pays the remainder — but only if the primary payer hasn't already covered the full cost.

Details

Medicare Secondary Payer (MSP) means Medicare pays after another insurer (employer plan, auto insurance, workers' comp) has paid first. This applies when employer coverage, ESRD coordination, liability insurance, or workers' compensation is involved.

Exceptions: Medicare can make conditional payments when the primary payer is unresponsive, but it will seek reimbursement when the primary payer eventually pays. Workers' comp, auto, and liability settlements must repay Medicare for any conditional payments.
Escalate If: Client was involved in an accident or has a workers' comp claim and received medical care covered by Medicare — they may owe Medicare a repayment from any settlement.
3
Coordination of Benefits

How does coordination of benefits work between Medicare and an employer health plan?

Quick Answer

With both Medicare and employer insurance, one pays the first bill and the other picks up what's left. If you're at a big company, your employer insurance goes first and Medicare pays the leftover. If you're at a small company, Medicare goes first and employer insurance covers the rest. Together, they often cover 100% of the approved costs.

Details

When both Medicare and an employer health plan exist, one pays primary and the other pays secondary. The primary payer is determined by MSP rules (employer size, disability status, etc.). The secondary payer fills in remaining covered costs after the primary has paid.

Exceptions: The secondary payer does not pay more than it would have paid as primary payer. COB can result in the beneficiary owing nothing even without Medigap, if both plans together cover the full amount. However, gaps can occur when Medicare's coverage differs from the employer plan's coverage.
Escalate If: Client is confused about why they received a bill when they have both Medicare and employer coverage — review the claim EOBs from both payers to identify the gap.
4
20 Employee Rule

How exactly is the 20-employee threshold calculated for Medicare Secondary Payer purposes?

Quick Answer

The 20-employee rule checks if your employer had at least 20 people on the payroll during at least 20 weeks of the year (or last year). It counts everyone — part-timers, too. If your employer has been around 20 people for 20 weeks, their health insurance has to pay your bills first before Medicare does.

Details

The employer must have had 20 or more employees on each working day in at least 20 calendar weeks during the current or preceding calendar year. All employees — full-time and part-time — are counted.

Exceptions: Multi-employer group health plans (union plans covering multiple employers) count the combined employee total — so even a 10-person company might be subject to the 20-employee rule if their union plan covers multiple employers.
Escalate If: Client's employer is near the 20-employee threshold and is uncertain which year counts — HR should provide written confirmation of the employee count for MSP determination.
5
Disability and Employer Coverage

What are the MSP rules for disabled Medicare beneficiaries (under 65) with employer coverage?

Quick Answer

If you're on Medicare because of a disability and you're still working, the rules are stricter. Your employer needs to have 100 or more employees (not just 20) for your employer insurance to pay your bills first. Smaller companies mean Medicare steps in as the first payer, even for disabled workers under 65.

Details

For disabled (under 65) Medicare beneficiaries, the employer must have 100 or more employees for the group health plan to be primary over Medicare. At fewer than 100 employees, Medicare is primary.

Exceptions: The 100-employee threshold applies to the large group health plan. Multi-employer group plans count the combined employees of all participating employers. ESRD has its own 30-month coordination period regardless of employer size or disability status.
Escalate If: Disabled client under 65 wants to delay Part B and has employer coverage — confirm employer has 100+ employees before advising delay to avoid the Part B late enrollment penalty.

Chapter 14: Medicare & Medicaid (Dual Eligibility)

1
Dual Eligibility Overview

What does it mean to be dually eligible for Medicare and Medicaid?

Quick Answer

Being dually eligible means you have both Medicare and Medicaid covering you at the same time. Medicare pays your medical bills first, then Medicaid picks up some or all of the remaining costs depending on which Medicaid program you're enrolled in.

Details

Dual eligibility means a person qualifies for both Medicare and Medicaid simultaneously, receiving coverage from both programs.

Exceptions: Medicaid rules vary significantly by state; benefits, income limits, and covered services differ. Not all dual eligibles receive the same level of Medicaid benefits.
Escalate If: Beneficiary has been denied dual eligible status they believe they qualify for, or needs help navigating state Medicaid application.
2
Medicare Savings Programs Overview

What are the four Medicare Savings Programs (MSPs) and what does each one pay for?

Quick Answer

There are four programs that help people with limited income pay their Medicare costs. QMB is the most comprehensive and covers almost all Medicare cost-sharing. SLMB and QI cover the Part B monthly premium. QDWI is for specific disabled workers and covers the Part A premium.

Details

The four MSPs are QMB, SLMB, QI, and QDWI — each pays a different set of Medicare costs based on income level.

Exceptions: QI program has limited federal funding — slots can run out and are first-come, first-served. QI enrollees must reapply every year.
Escalate If: Beneficiary was denied MSP and believes they qualify, or needs help choosing the right program to apply for.
3
QMB Program

What are the income and resource limits for the QMB program in 2026?

Quick Answer

To qualify for QMB in 2026, a single person can earn up to $1,350 per month and have up to $9,950 in savings or investments. A married couple can earn up to $1,824 per month and have up to $14,910 in countable resources. Your home and one car don't count toward the resource limit.

Details

In 2026, QMB income limits are $1,350/month for individuals and $1,824/month for couples; resource limits are $9,950 and $14,910 respectively.

Exceptions: Some states have eliminated or raised the resource limit (e.g., Connecticut has no resource limit for MSPs). Social Security income is counted; certain income disregards may apply.
Escalate If: Beneficiary is near the income or resource limit and is unsure whether they qualify — refer to state Medicaid office for exact determination.
4
QMB Program

If I have QMB, can providers charge me copays or deductibles?

Quick Answer

If you're enrolled in QMB, doctors and hospitals that take Medicare are not allowed to send you a bill for deductibles or copays. The government pays those costs. If you receive a bill, you can dispute it — you don't owe it.

Details

No — providers who accept Medicare are legally prohibited from billing QMB enrollees for Medicare cost-sharing, including deductibles, copays, and coinsurance.

Exceptions: Providers can still bill for non-covered services. Some providers may not know about QMB protections; beneficiaries may need to inform them or file complaints.
Escalate If: Beneficiary is being billed by a provider despite having QMB and the provider refuses to correct the bill.
5
SLMB Program

What are the income and resource limits for the SLMB program in 2026?

Quick Answer

To qualify for SLMB in 2026, a single person needs monthly income of $1,616 or less, and savings under $9,950. If you qualify, the program pays your $202.90 monthly Medicare Part B premium — that's over $2,400 in savings each year. It won't cover your copays or deductibles, but the premium help is still significant.

Details

In 2026, SLMB income limits are $1,616/month for individuals and $2,184/month for couples; resource limits are $9,950 and $14,910.

Exceptions: SLMB only covers the Part B premium — no help with Part A premium, deductibles, or copays. States may have higher income limits.
Escalate If: Beneficiary earns more than SLMB limits but needs premium help — explore QI program eligibility instead.

Chapter 15: Preventive Services & Wellness

1
Welcome to Medicare Visit

What is the Welcome to Medicare visit and when can I get it?

Quick Answer

The Welcome to Medicare visit is a free one-time checkup you get during your first year on Medicare Part B. Your doctor will review your health, check your vitals, talk about screenings, and help you plan preventive care. There's no copay, no deductible — it's completely free.

Details

The Welcome to Medicare visit (IPPE) is a one-time preventive visit available within the first 12 months of enrolling in Part B, covered at $0.

Exceptions: The IPPE is only available once — it cannot be repeated. It must occur within the first 12 months of Part B enrollment. If additional tests or services are ordered during the IPPE and billed separately, cost-sharing may apply for those services.
Escalate If: Beneficiary was billed for their IPPE — verify the claim was coded correctly as a preventive visit (HCPCS code G0402).
2
Annual Wellness Visit

What is the Annual Wellness Visit (AWV) and how does it differ from the Welcome to Medicare visit?

Quick Answer

The Annual Wellness Visit is your free yearly Medicare checkup — available every 12 months with no cost to you. It's different from the one-time Welcome to Medicare visit. It's also not a full physical — it's focused on your health risk factors, screening for memory issues, fall risks, and planning your preventive care for the coming year.

Details

The AWV is a yearly $0 preventive visit available after 12 months of Part B; unlike the IPPE, it focuses on a personalized prevention plan and can be repeated annually.

Exceptions: The AWV cannot occur in the same year as the IPPE (must be at least 11 months apart). If the provider performs additional evaluations or tests beyond the AWV scope during the same visit and bills separately, cost-sharing may apply for those services.
Escalate If: Beneficiary was charged a copay for an AWV — the visit should be billed as a preventive service (HCPCS code G0438 for first AWV, G0439 for subsequent).
3
Annual Wellness Visit Content

What exactly is included in a Medicare Annual Wellness Visit?

Quick Answer

At the Annual Wellness Visit, your doctor goes through a checklist of preventive items: your health history, medications, blood pressure, BMI, memory screening, fall risk, depression screening, and they create a plan for all the screenings you should get over the next several years. Everything in the AWV itself is free — no bills.

Details

The AWV includes a health risk assessment, cognitive screening, depression screening, fall risk evaluation, medication review, and a personalized prevention plan — all at $0.

Exceptions: Providers may offer additional services during the same appointment — these are billed separately and may incur cost-sharing. Cognitive screening at the AWV does not replace a full neurological evaluation if dementia is suspected.
Escalate If: Beneficiary was charged for cognitive screening or health risk assessment as part of AWV — these should be included in the $0 AWV visit.
4
Preventive Services Cost

Does Medicare's Part B deductible apply to preventive services?

Quick Answer

For your free preventive services under Medicare, you don't pay the Part B deductible and you don't pay the 20% coinsurance — they're covered at 100%. However, if your doctor treats an illness or orders a diagnostic test during the same visit, those portions can cost you money. Be aware that a screening colonoscopy that finds and removes a polyp can become partly diagnostic and may trigger cost-sharing.

Details

No — Medicare-covered preventive services are exempt from the Part B deductible ($283 in 2026) and are covered at $0 for the preventive component.

Exceptions: If a preventive service becomes diagnostic (e.g., colonoscopy finding a polyp), cost-sharing may apply for the diagnostic portion. Screenings must be ordered by a Medicare-participating provider for the $0 benefit to apply.
Escalate If: Beneficiary received a bill after a preventive screening — determine whether a diagnostic service was performed during the same visit and whether billing was correct.
5
Mammogram Screening

How often does Medicare cover mammograms and what does it cost?

Quick Answer

If you're a woman age 40 or older, Medicare pays for one mammogram every year with no cost to you. If you're between 35 and 39, you can get one baseline mammogram for free. If your doctor orders a mammogram because of a specific concern or symptom, it becomes diagnostic and you may owe your deductible and 20% coinsurance.

Details

Medicare covers one screening mammogram per year at $0 for women 40 and older; one baseline mammogram is also covered for women ages 35–39.

Exceptions: Diagnostic mammograms triggered by symptoms or abnormal findings are subject to cost-sharing. The annual limit is once every 12 months — a second mammogram in the same year would not be covered as a preventive service.
Escalate If: Beneficiary is being charged for a mammogram that was preventive (not diagnostic) — may be a billing code error (diagnostic vs. screening).

Chapter 16: What Medicare Doesn't Cover

1
Routine Dental Care

Does Medicare cover routine dental care like cleanings, fillings, and dentures?

Quick Answer

If you're on Original Medicare and need a cleaning, filling, or dentures, you'll pay everything yourself — Medicare won't help. Your best options are a Medicare Advantage plan, a standalone dental plan, or a discount dental program.

Details

No. Original Medicare (Parts A and B) does not cover routine dental care including cleanings, fillings, extractions, root canals, or dentures.

Exceptions: Medicare may cover dental work directly related to a covered medical procedure (organ transplant, heart valve surgery, head/neck cancer). Medicare does NOT cover implants or dentures even in these cases.
Escalate If: Client needs clarification on whether a specific dental procedure qualifies as medically necessary under Medicare, or is choosing between MA plan dental benefits.
2
Routine Vision Care

Does Medicare cover routine eye exams, eyeglasses, or contact lenses?

Quick Answer

Original Medicare won't pay for your yearly eye exam or glasses. It will cover treatment for serious eye diseases like glaucoma or cataracts. For routine vision coverage, you'd need a Medicare Advantage plan or a separate vision plan.

Details

No. Medicare does not cover routine eye exams for prescription glasses, eyeglasses, or contact lenses, except following cataract surgery.

Exceptions: Medicare Part B covers one pair of corrective lenses after cataract surgery. Glaucoma screenings are covered annually for high-risk groups at no cost.
Escalate If: Client has a diagnosed eye condition (glaucoma, macular degeneration, diabetic retinopathy) and needs to understand what Part B covers versus what requires supplemental coverage.
3
Hearing Aids

Does Medicare cover hearing aids or hearing exams for fitting them?

Quick Answer

Medicare won't cover hearing aids or the exam to get fitted for them. These can cost thousands of dollars per ear. Many Medicare Advantage plans include a hearing benefit, and over-the-counter hearing aids are now an affordable option starting around $200.

Details

No. Original Medicare does not cover hearing aids or exams for fitting hearing aids, though it may cover medically necessary hearing and balance exams.

Exceptions: Medicare covers a diagnostic hearing and balance exam if your doctor orders it and it's medically necessary. OTC hearing aids are available without a prescription for mild to moderate hearing loss.
Escalate If: Client has significant hearing loss and is weighing OTC vs. prescription hearing aids vs. MA plan hearing benefits — may need specialist referral.
4
Long-Term Care

Does Medicare cover nursing home care or assisted living?

Quick Answer

Medicare won't pay for nursing home or assisted living if you just need help with daily activities. It will cover a short stay in a skilled nursing facility after a hospital stay, but only for up to 100 days and you pay $217/day after day 20. After that, you're on your own — which can cost over $11,000/month.

Details

Medicare does not cover long-term custodial care in nursing homes or assisted living. It only covers up to 100 days of skilled nursing care following a qualifying 3-day hospital stay.

Exceptions: Medicare covers hospice care in a nursing home if the beneficiary is terminally ill. Medicaid covers custodial nursing home care for those who qualify financially. The 3-day qualifying hospital stay must be inpatient — observation stays don't count.
Escalate If: Client is asking about nursing home placement or long-term care planning — refer to a financial planner or elder law attorney for Medicaid spend-down planning.
5
Custodial/Personal Care

Does Medicare cover home health aides who help with bathing, dressing, and daily activities?

Quick Answer

If you just need someone to help you shower, get dressed, or prepare meals at home, Medicare won't cover that. Medicare only covers home health when a nurse or therapist also needs to provide medical care. For personal care help, you'd need to pay privately, apply for Medicaid, or purchase long-term care insurance.

Details

No. Medicare does not cover custodial home health care (help with bathing, dressing, meals, housekeeping) unless it's provided alongside skilled nursing or therapy services.

Exceptions: Home health aide services are covered when provided alongside skilled Medicare-covered home health care. PACE (Program of All-inclusive Care for the Elderly) may cover personal care for eligible individuals.
Escalate If: Client is asking about ongoing personal care needs — may need Medicaid eligibility assessment or LTC insurance review.

Chapter 17: Inflation Reduction Act & Medicare Changes

1
$2,000 Part D Out-of-Pocket Cap

What is the $2,000 Part D out-of-pocket cap and when did it take effect?

Quick Answer

Under the Inflation Reduction Act, you can't pay more than $2,100 total out of pocket for your Medicare prescription drugs in 2026. Once you hit that limit, your drugs are free for the rest of the year. This is a huge change — before this law, some people paid tens of thousands of dollars annually on expensive medications.

Details

The Inflation Reduction Act created a $2,100 annual out-of-pocket cap on Medicare Part D prescription drug costs, effective January 1, 2025, and continuing in 2026.

Exceptions: The $2,100 cap applies only to Part D-covered drugs; drugs excluded from the formulary still cost full price. Premium costs are not counted toward the cap. The cap does not apply to Part B-covered drugs (physician-administered medications).
Escalate If: Client is approaching or has reached the $2,100 cap and has questions about what happens next — reassure them coverage continues at $0 and document for records.
2
$35 Insulin Cap

What is the $35 monthly insulin cap under Medicare?

Quick Answer

If you use insulin covered by Medicare Part D, you'll pay no more than $35 per month for each insulin product, no matter what it costs. The same $35 limit applies if you use an insulin pump (that's covered by Part B). This applies from the very first prescription — you don't have to meet a deductible first.

Details

The Inflation Reduction Act caps Medicare Part D insulin costs at $35 per month per covered insulin product. The cap also applies to insulin covered under Part B (for insulin pumps) since July 2023.

Exceptions: The $35 cap applies per insulin product — if you use two different insulin types, you pay $35 for each, up to $70/month total. Applies only to insulin, not other diabetes medications. Non-covered insulins still cost full price.
Escalate If: Client is being charged more than $35 for insulin — this is non-compliant; contact the Part D plan or CMS directly.
3
Free Vaccines Under Part D

Are vaccines free under Medicare Part D following the Inflation Reduction Act?

Quick Answer

Thanks to the Inflation Reduction Act, vaccines covered by your Medicare drug plan (Part D) are now completely free — no copay, no deductible. This is especially important for the shingles vaccine (Shingrix), which used to cost $50–$200 per dose but is now $0. Flu and pneumonia shots remain free under Part B as they always were.

Details

Yes. The IRA eliminated cost-sharing for all adult vaccines recommended by ACIP and covered under Medicare Part D, making them available at $0 cost to Part D enrollees as of January 1, 2023.

Exceptions: Applies only to ACIP-recommended vaccines covered under Part D. Vaccines must be obtained at a participating pharmacy or provider. Some vaccines may still require prior authorization depending on the plan.
Escalate If: Client was charged for a Part D-covered ACIP vaccine — file a complaint with the plan and CMS, as this is non-compliant with the IRA.
4
Drug Price Negotiation – Overview

What is Medicare drug price negotiation and how does it work?

Quick Answer

For the first time ever, Medicare can now negotiate drug prices directly with drug companies. In 2026, 10 major drugs have new lower negotiated prices — saving beneficiaries and Medicare billions. More drugs will get negotiated prices in 2027 and 2028. The savings can be significant: one diabetes drug went from $527 to $113 per month.

Details

The Inflation Reduction Act gave CMS the authority to directly negotiate drug prices with manufacturers for selected high-cost medications. For 2026, 10 Part D drugs have negotiated Maximum Fair Prices (MFPs).

Exceptions: Negotiated prices apply only to the specific selected drugs. Other drugs continue at market prices. Negotiated prices apply only in Part D (not Part A or Part B, except insulin). Savings are at point of sale — beneficiaries pay the lower MFP at the pharmacy.
Escalate If: Client is taking one of the 10 negotiated drugs and wants to confirm they're receiving the reduced price — verify with the Part D plan or pharmacy directly.
5
Negotiated Drugs List 2026

Which 10 drugs have negotiated prices under Medicare starting in 2026?

Quick Answer

Ten major Medicare drugs got negotiated price cuts in 2026. The biggest examples: Januvia (diabetes) dropped from $527 to $113/month — a 79% cut. Eliquis (blood clots) went from $521 to $231/month — a 56% cut. All 10 drugs treat serious conditions like diabetes, blood clots, heart failure, arthritis, and cancer. These new prices apply when you pick them up at the pharmacy.

Details

The 10 Medicare-negotiated drugs effective January 1, 2026 are: Eliquis, Jardiance, Xarelto, Januvia, Farxiga, Entresto, Enbrel, Imbruvica, Stelara, and Fiasp/NovoLog (insulins).

Exceptions: Negotiated prices apply at the pharmacy for Part D-covered prescriptions. If a patient receives these drugs through Part B (physician-administered), standard Part B pricing applies unless separately negotiated. Generic/biosimilar entry would remove a drug from the program.
Escalate If: Client is taking one of these 10 drugs and believes they are not receiving the reduced price — escalate to plan's pharmacy help line or CMS.

Chapter 18: Medicare Appeals & Grievances

1
Overview of Appeals Process

What are the 5 levels of the Medicare appeals process?

Quick Answer

If Medicare (or your Medicare plan) denies a claim you think should be covered, you have five chances to fight it. You start with a review by the original decision-maker, then escalate to independent reviewers, a judge, an appeals board, and finally federal court. Most cases are resolved at levels 1 or 2. To reach a judge's hearing, the disputed amount must be at least $200.

Details

The 5 Medicare appeals levels are: (1) Redetermination by the plan or MAC, (2) Reconsideration by the QIC or IRE, (3) ALJ hearing (OMHA), (4) Medicare Appeals Council (MAC), and (5) Federal District Court.

Exceptions: The amount in controversy thresholds for 2026 are $200 (ALJ hearing) and $1,960 (federal district court). Claims can be combined to meet the threshold. Timelines differ at each level.
Escalate If: Client is at Level 3 or higher in the appeals process — they should have legal representation or contact their SHIP (State Health Insurance Assistance Program) counselor for assistance.
2
Level 1 – Redetermination

What is a Medicare redetermination and how do you file one?

Quick Answer

The first step in a Medicare appeal is called a redetermination. You file it with whoever made the original decision — your plan (for MA or Part D) or the Medicare claims processor (for Original Medicare). You have 120 days from getting the denial to file. They must respond within 60 days normally, or 72 hours if it's urgent.

Details

A redetermination is the first level of Medicare appeal, filed with the plan (MA/Part D) or Medicare Administrative Contractor (Original Medicare) within 120 days of receiving the denial. The plan has 60 days (standard) or 72 hours (expedited) to respond.

Exceptions: Missing the 120-day deadline may forfeit appeal rights unless good cause can be shown. The filing must be in writing. Supporting documentation (physician letter, medical records) strengthens the case.
Escalate If: Client has missed the 120-day redetermination deadline — check whether good cause exists to extend the deadline, or whether another recourse (state insurance complaint) is available.
3
Level 2 – Reconsideration

What happens at Level 2 of the Medicare appeals process (reconsideration)?

Quick Answer

If your first appeal didn't work, Level 2 sends your case to a completely independent review organization. You have 180 days after the Level 1 decision to file. They're required to respond within 30 days (for Medicare Advantage) or 60 days (for Original Medicare). This independent review often catches errors that the original decision-maker missed.

Details

Level 2 is a reconsideration by an independent review entity — the QIC (Qualified Independent Contractor) for Original Medicare or the IRE (Independent Review Entity) for MA and Part D. You have 180 days from the Level 1 decision to file.

Exceptions: The QIC/IRE must be independent of the original decision-maker. Additional evidence can be submitted at Level 2. If Level 2 is also denied, there is an automatic escalation process available for Part D cases.
Escalate If: Client's Level 2 appeal was denied — they need to assess whether the amount exceeds $200 for Level 3 (ALJ hearing) or whether to abandon the claim.
4
Level 3 – ALJ Hearing

What is an Administrative Law Judge (ALJ) hearing and what is the amount in controversy requirement in 2026?

Quick Answer

Level 3 is a formal hearing before an independent federal judge. To get there, the amount you're fighting for must be at least $200 in 2026. You file within 60 days of the Level 2 denial. You can present evidence and testimony, and the judge makes an independent decision. This is a serious legal proceeding — consider getting SHIP counseling or legal help.

Details

Level 3 is a hearing before an Administrative Law Judge at the Office of Medicare Hearings and Appeals (OMHA). In 2026, the amount in controversy must be at least $200 to request an ALJ hearing.

Exceptions: The $200 AIC threshold for 2026 — up from $190 in 2025. Cases can be aggregated from multiple claims. OMHA backlog means decisions often take longer than the 90-day target. Beneficiaries may have a representative (attorney, SHIP counselor, authorized representative).
Escalate If: Client is preparing for an ALJ hearing — strongly encourage them to seek assistance from a SHIP counselor or healthcare attorney, especially for complex cases.
5
Level 4 – Medicare Appeals Council

What is the Medicare Appeals Council and when can a beneficiary request review there?

Quick Answer

If the judge at Level 3 still rules against you, you can ask the Medicare Appeals Council (Level 4) to review the case. You have 60 days to file. This is a high-level review board within the federal health department. There's no minimum dollar amount required at this level. Both you and CMS can appeal the judge's decision here.

Details

The Medicare Appeals Council (MAC), part of the HHS Departmental Appeals Board, reviews ALJ decisions. Beneficiaries can request MAC review within 60 days of an unfavorable ALJ decision.

Exceptions: The MAC can review cases sua sponte (on its own initiative) even if the beneficiary doesn't request it. MAC decisions can be appealed to federal court (Level 5) if the AIC is at least $1,960 in 2026.
Escalate If: Client is at the MAC level — this requires legal representation or experienced SHIP advocacy. The case is high-stakes at this point.

Chapter 19: Medicare Fraud, Waste & Abuse

1
Defining Fraud Waste Abuse

What is the difference between Medicare fraud, waste, and abuse?

Quick Answer

Think of it on a spectrum: fraud is deliberate cheating, like making up services that never happened. Abuse is acting carelessly or against accepted practices in a way that costs Medicare money. Waste is simply being inefficient — ordering unnecessary tests, for example. All three harm Medicare and ultimately taxpayers.

Details

Fraud is intentional deception for unauthorized benefit (e.g., billing for services never rendered). Waste is overutilization without intent to deceive. Abuse is practices inconsistent with sound medical or business practices that cause unnecessary costs.

Exceptions: The distinction matters for penalties: fraud can result in criminal prosecution, civil penalties up to $27,018 per false claim (2026), and exclusion from Medicare. Waste and abuse usually result in education, audits, and repayment — not criminal charges.
Escalate If: Client is reporting suspected fraud by a provider — advise them to report to 1-800-MEDICARE or 1-800-HHS-TIPS (1-800-447-8477) immediately and not to confront the provider directly.
2
Common Fraud Schemes

What are the most common Medicare fraud schemes that beneficiaries should know about?

Quick Answer

The most common scams include billing for care you never got, inflating what care you did get, splitting bills to overcharge, paying doctors for referrals, and using your Medicare number to commit identity theft. Always review your Medicare statements and question any charges for care you don't remember receiving.

Details

The most common Medicare fraud schemes include phantom billing (billing for services never provided), upcoding (billing for more expensive services than delivered), unbundling (billing separately for bundled services), kickbacks, and identity theft using Medicare numbers.

Exceptions: Billing errors can look like fraud but may be honest mistakes. However, patterns of errors are red flags. Beneficiaries are not responsible for fraudulent charges but must report them promptly.
Escalate If: Beneficiary receives Medicare statement for services they never received — this requires immediate reporting to 1-800-MEDICARE and may require placing a fraud alert on their Medicare account.
3
Reporting Fraud

How does a Medicare beneficiary report suspected Medicare fraud?

Quick Answer

If you think someone is cheating Medicare, call 1-800-Medicare right away, or call the fraud hotline at 1-800-447-8477. You can also contact your local Senior Medicare Patrol (SMP) for free help. Reports can be anonymous, and in some cases, reporting fraud can result in a financial reward for the person who reports it.

Details

Call 1-800-MEDICARE (1-800-633-4227) or the OIG hotline 1-800-HHS-TIPS (1-800-447-8477). You can also report online at oig.hhs.gov or get free assistance from your local Senior Medicare Patrol (SMP) by calling 1-877-808-2468.

Exceptions: Anonymous reports are accepted but providing your name allows investigators to follow up. You cannot be retaliated against for good-faith fraud reports. Qui tam (False Claims Act) whistleblower suits require an attorney and follow a specific legal process.
Escalate If: Client believes their Medicare number has been compromised or used fraudulently — advise immediate call to 1-800-Medicare to flag the account and request a new Medicare card if necessary.
4
Senior Medicare Patrol

What is the Senior Medicare Patrol (SMP) and how does it help beneficiaries?

Quick Answer

The Senior Medicare Patrol is a free program run by trained volunteers who help Medicare beneficiaries detect and report fraud. They can meet with you one-on-one to review your Medicare statements, teach you what to watch for, and help you report anything suspicious — all at no cost.

Details

The Senior Medicare Patrol (SMP) is a federally-funded program that empowers Medicare beneficiaries through trained volunteers to prevent, detect, and report Medicare fraud, waste, and abuse — available in all 50 states at no cost.

Exceptions: SMP focuses specifically on fraud — for broader plan questions, SHIP is more appropriate. SMP counselors are volunteers and may have limited availability in rural areas.
Escalate If: Client has complex fraud situation requiring legal action — SMP can refer to appropriate legal resources and law enforcement contacts.
5
Anti-Kickback Statute

What is the Anti-Kickback Statute and how does it apply to Medicare agents?

Quick Answer

The Anti-Kickback Statute means you can't pay for patient referrals or receive payments for steering clients to certain plans or providers. As an agent, this also means your gifts to clients must be small — generally $15 or less per item, up to $75 total per year. Violating this law can end your Medicare career.

Details

The Anti-Kickback Statute (AKS) prohibits offering, paying, soliciting, or receiving anything of value to induce or reward referrals of Medicare business. Violations can result in criminal penalties, civil fines up to $100,000+ per violation, and exclusion from Medicare.

Exceptions: There are 'safe harbor' exceptions for certain legitimate business arrangements (e.g., bona fide employment, personal services contracts, properly structured referral arrangements). The CMS $15/$75 limit applies specifically to agent gifts to beneficiaries.
Escalate If: Any situation where an agent is unsure whether a payment, gift, or arrangement could be construed as a kickback — consult your E&O carrier, FMO compliance team, or a healthcare attorney before proceeding.

Chapter 20: Special Situations & Populations

1
Disability Under 65

How does a person under 65 qualify for Medicare due to disability?

Quick Answer

If you're under 65 and get Social Security disability payments, Medicare starts automatically after 2 years of receiving those payments. You don't have to apply — Medicare enrollment is automatic once you've been on SSDI for 24 months. The 2-year wait is one of the toughest aspects of the system for people with serious disabilities.

Details

Individuals under 65 qualify for Medicare after receiving Social Security Disability Insurance (SSDI) benefits for 24 consecutive months. They receive the same Medicare benefits as those 65 and older.

Exceptions: ALS (Lou Gehrig's disease) patients are exempt from the 24-month wait — they receive Medicare immediately upon SSDI approval. ESRD patients also have a separate qualifying pathway. The 24-month clock doesn't include the 5-month SSDI waiting period, so effective total wait is about 29 months from disability onset.
Escalate If: Client under 65 with disability is approaching their 24-month SSDI mark and needs guidance on Part B enrollment, Medigap options in their state, and whether an MA plan or Medigap is more appropriate.
2
ESRD

How does End-Stage Renal Disease (ESRD) qualify someone for Medicare before age 65?

Quick Answer

If you need regular dialysis or have had a kidney transplant, you can get Medicare at any age — not just after 65. There's a short 3-month wait for dialysis patients. Medicare covers the dialysis, the transplant surgery, and the medications needed to keep a transplanted kidney working.

Details

Individuals with ESRD (permanent kidney failure requiring regular dialysis or transplant) qualify for Medicare regardless of age, after a 3-month waiting period from the start of regular dialysis, or immediately upon receiving a kidney transplant.

Exceptions: ESRD patients who are already Medicare-eligible at 65 have no separate ESRD enrollment process. If ESRD Medicare ends after transplant (36-month rule), the individual must find new coverage if under 65 and not otherwise disabled. Some ESRD patients are excluded from certain Medicare Advantage plans (though this was changed in 2021 to allow ESRD enrollees in MA).
Escalate If: ESRD patient under 65 approaching Medicare eligibility needs guidance on plan options — especially whether to choose MA (allowed since 2021) or Original Medicare with supplemental coverage given transplant/dialysis needs.
3
ALS

How does ALS (Lou Gehrig's Disease) affect Medicare eligibility?

Quick Answer

If you or a loved one is diagnosed with ALS, Medicare starts right away once Social Security disability payments begin — there's no 2-year wait like with other disabilities. This special rule was created because ALS progresses so quickly that waiting 2 years for coverage would be devastating.

Details

People diagnosed with ALS receive Medicare immediately upon approval of SSDI benefits — there is no 24-month waiting period. ALS is the only disability with this immediate Medicare eligibility provision.

Exceptions: The 5-month SSDI waiting period (from disability onset to first SSDI payment) still applies, but there's no additional 24-month Medicare wait. ALS patients with Medicare can receive all standard Medicare benefits, including hospice when appropriate.
Escalate If: Newly diagnosed ALS patient needs immediate enrollment guidance — time is critical. Connect them with a SHIP counselor and help them understand their Medicare and Medigap options.
4
Veterans VA Medicare

How do VA benefits and Medicare work together for veterans?

Quick Answer

VA benefits and Medicare don't work together — they're two completely separate systems. When you go to a VA facility, use your VA card. When you go to a non-VA doctor or hospital, use your Medicare card. Medicare won't pay for anything at the VA, and the VA won't pay for anything outside the VA system. It's best to have both.

Details

VA benefits and Medicare are completely separate — they do not coordinate benefits. Veterans must present their Medicare card at non-VA facilities and their VA card at VA facilities. Medicare will not pay for care received at VA facilities.

Exceptions: Veterans enrolled in VA healthcare Priority Group 8 (highest income) may have copayments for some VA services. Veterans with Medigap plans may have coverage at non-VA facilities beyond Original Medicare. Emergency care rules at non-VA facilities for veterans vary by situation.
Escalate If: Veteran client is deciding whether to enroll in Medicare or rely solely on VA — strongly recommend enrolling in at least Part A (usually free) and Part B before their IEP ends to avoid lifetime penalties.
5
TRICARE for Life

What is TRICARE for Life and how does it work with Medicare?

Quick Answer

TRICARE for Life is a fantastic Medicare supplement for military retirees — it acts just like a Medigap plan, but free (you just pay the Part B premium). Medicare pays first and TRICARE picks up most of the rest, so your out-of-pocket costs are usually $0. You also keep your TRICARE pharmacy coverage instead of needing a Part D plan.

Details

TRICARE for Life (TFL) is Medicare wrap-around coverage for military retirees who are Medicare-eligible. Medicare pays first; TRICARE for Life pays most remaining costs including deductibles and coinsurance, with most covered services costing $0 out-of-pocket.

Exceptions: Must have Medicare Parts A and B to maintain TFL. If Part B is dropped, TFL coverage ends. TFL cannot be combined with Medicare Advantage — TFL works only with Original Medicare. Part D is not required since TRICARE pharmacy provides creditable coverage.
Escalate If: Military retiree is considering dropping Part B to save $202.90/month — strongly advise against it: losing Part B terminates TFL and reinstatement involves a General Enrollment Period with a late penalty.

Chapter 21: Comparing Medicare Options

1
Original Medicare vs Medicare Advantage Overview

What is the fundamental difference between Original Medicare and Medicare Advantage?

Quick Answer

Original Medicare lets you see any doctor or hospital in the country that accepts Medicare — no referrals needed — but has no cap on your costs, so a serious illness could cost tens of thousands. Medicare Advantage has network restrictions like a regular insurance plan but caps your annual out-of-pocket spending (average $6,153 in 2026) and often includes dental, vision, and hearing — usually at $0 monthly premium.

Details

Original Medicare (Parts A and B) is a government fee-for-service program with nationwide provider access but no OOP maximum, while Medicare Advantage (Part C) is delivered through private insurers with network restrictions, a built-in OOP maximum (average $6,153 in 2026), and typically extra benefits.

Exceptions: Original Medicare without Medigap has unlimited potential cost exposure. Medicare Advantage OOP maximums do NOT include prescription drug costs (governed separately by Part D's $2,100 cap in 2026). Some MA plans (PPO) allow out-of-network use at higher cost.
Escalate If: Client needs a personalized cost analysis comparing specific Medigap + Part D costs versus specific MA plan premiums and benefits for their health situation and budget.
2
Medigap vs Medicare Advantage

Should I choose Medigap (Medicare Supplement) or a Medicare Advantage plan?

Quick Answer

Medigap is like a premium insurance plan on top of Medicare — you pay more each month but have little to no bills when you use it, and you can see any Medicare doctor anywhere. Medicare Advantage costs much less per month and often includes dental and vision, but it has network restrictions. It's a trade-off between predictability/freedom and lower upfront costs.

Details

Medigap + Original Medicare offers maximum provider freedom and predictable costs (fixed monthly premium, low or zero cost-sharing), while Medicare Advantage offers lower premiums and extra benefits but with network restrictions. The right choice depends on your health, finances, and provider preferences.

Exceptions: Switching from MA back to Medigap after initial enrollment may require medical underwriting (you can be denied in most states). Medigap doesn't cover prescriptions — you need a separate Part D plan. MA OOP maximum ($6,153 average) doesn't include drug costs.
Escalate If: Client is weighing specific dollar amounts and needs a personalized cost scenario comparing their current doctors' participation in local MA plans versus Medigap freedom of access.
3
Network Flexibility

How do provider networks differ between Original Medicare, Medigap, and Medicare Advantage?

Quick Answer

With Original Medicare and a Medigap plan, you can see virtually any doctor or specialist in the country without permission — no referrals needed. Medicare Advantage HMO plans lock you into a network and typically require referrals to see specialists. If seeing your specific doctors or having unrestricted access matters most to you, Medigap wins on this dimension.

Details

Original Medicare and Medigap have no network restrictions — any of the 94%+ of U.S. physicians who accept Medicare are available. Medicare Advantage HMOs restrict you to a network; PPOs allow out-of-network at higher cost.

Exceptions: Emergency care and urgent care are always covered out-of-network under MA. Specialists may be available out-of-network under PPO at higher cost. HMO plans generally do not cover out-of-network non-emergency care at all.
Escalate If: Client wants to check if their specific doctors participate in a specific MA plan's network, or needs help evaluating MA network coverage in their county.
4
Travel Coverage

Which Medicare option is best for people who travel frequently or split their time between states?

Quick Answer

If you split your time between Florida and New York, or travel internationally, Original Medicare with a Medigap plan is the better choice. You can see any Medicare doctor anywhere in the country. MA HMO plans only cover routine care within their local network — if you're in another state and need a specialist, you're mostly on your own.

Details

Original Medicare + Medigap is best for frequent travelers — Medigap Plan G covers care at any Medicare provider nationwide and some plans (like C and F, for pre-2020 enrollees) cover limited foreign travel emergency care. MA HMO plans only cover non-emergency care in-network.

Exceptions: All Medicare plans (including MA) cover emergency care anywhere in the U.S. and for urgent care. Medigap foreign travel coverage has a $50,000 lifetime limit. MA plans tied to a county — moving outside service area allows an SEP to switch.
Escalate If: Client is a snowbird or frequent international traveler who needs help calculating the total cost comparison between Medigap + Part D vs. MA, factoring in travel needs.
5
Prescription Drug Coverage Comparison

How does prescription drug coverage compare across Medicare plan options?

Quick Answer

Original Medicare doesn't cover your regular prescription drugs — you need to add a Part D plan, which costs around $46.50/month on average. Medicare Advantage plans usually include drug coverage built in. Either way, your drug out-of-pocket costs are capped at $2,100 in 2026, and 10 major drugs now have lower negotiated prices.

Details

Original Medicare (Parts A+B) has no drug coverage — you need a standalone Part D plan (avg. $46.50/month in 2026). Medicare Advantage with drug coverage (MA-PD) bundles drugs into the plan. The 2026 Part D OOP cap is $2,100 regardless of plan type.

Exceptions: TRICARE for Life beneficiaries use TRICARE pharmacy instead of Part D. VA beneficiaries can use VA pharmacy. Some drugs are covered under Part B (infused, injectable) not Part D.
Escalate If: Client takes specific medications and needs a formulary check to confirm coverage and cost-sharing under specific plan options. The plan comparison tool at medicare.gov should be used.

Chapter 22: Agent Best Practices & Client Workflows

1
Scope of Appointment

What is a Scope of Appointment (SOA) and when is it required?

Quick Answer

The Scope of Appointment is a form you must have every Medicare client fill out before a sales meeting. It lists what Medicare products they agreed to hear about. You need it 48 hours before the meeting unless it's a walk-in or within the last 4 days of AEP/OEP. Keep these forms for 10 years — CMS can audit them.

Details

A Scope of Appointment is a CMS-required form documenting which Medicare plan types a beneficiary agrees to discuss with an agent, and must be completed at least 48 hours before a personal marketing meeting (with limited same-day exceptions).

Exceptions: Walk-in clients: SOA must be obtained before or at the start of the meeting (48-hour rule waived). SOA can be completed same-day during the last 4 days of AEP (Dec 4-7) and OEP (Mar 28-31). Beneficiaries can expand or change SOA scope before the meeting.
Escalate If: Agent is uncertain whether a specific interaction requires an SOA (e.g., educational event vs. sales meeting, or handling a beneficiary referral). Compliance team or carrier compliance should be consulted.
2
CMS Marketing Rules 2026

What are the key CMS marketing rules Medicare agents must follow in 2026?

Quick Answer

As a Medicare agent, CMS has strict rules you must follow: never cold call beneficiaries, always use the TPMO disclaimer (which lists how many plans you represent), collect the SOA 48 hours before meetings, never turn educational events into sales events, and record your marketing calls. Violations can result in fines, suspension, or loss of your ability to sell Medicare plans.

Details

CMS 2026 marketing rules prohibit cold calling (unsolicited contact), require TPMO disclaimers on all marketing materials, mandate the 48-hour SOA rule, prohibit conducting sales at educational events, and require recording of all marketing calls made by TPMOs.

Exceptions: Exceptions for walk-ins and end-of-AEP SOA. Gifts up to $15 value with no cash equivalent are allowed. The TPMO disclaimer must be updated when the number of plans you represent changes.
Escalate If: Agent is unsure whether a specific marketing activity is compliant — contact your FMO compliance department or the specific carrier's compliance team before proceeding.
3
AEP Strategy

What is the best strategy for Medicare agents during the Annual Enrollment Period (AEP)?

Quick Answer

AEP is your most important selling season. Start your prep in August by getting certified and reviewing plan changes. When AEP opens on October 15, call your existing clients first — they're your easiest retention and cross-sell. Hold educational events mid-season to generate new leads. Try to complete most enrollments before Thanksgiving so you're not scrambling in the final days.

Details

Effective AEP strategy (Oct 15 – Dec 7) focuses on current client reviews first (retention), systematic prospecting starting August-September, front-loading appointments early in AEP, using compliant digital and community marketing, and having all contracting and plan materials ready before Oct 15.

Exceptions: AEP is for anyone — existing MA clients, Medigap clients, new Medicare beneficiaries. SOA rules apply to all sales during AEP. Agents cannot promote switching plans via cold calls during AEP.
Escalate If: Questions about specific carrier deadlines, submission cutoffs, or system enrollment timelines — contact individual carriers directly for their AEP processing deadlines.
4
OEP Strategy

How should Medicare agents approach the Medicare Advantage Open Enrollment Period (OEP) from January 1 to March 31?

Quick Answer

During January through March (OEP), Medicare Advantage members can switch plans once, but you as an agent cannot actively market or recruit switches. If a client calls you wanting to change their MA plan, you can absolutely help them. But don't use OEP as an excuse to call clients and push them to switch — that's a CMS violation.

Details

During OEP (Jan 1 – Mar 31), agents can assist current MA enrollees who want to switch plans or return to Original Medicare, but cannot proactively market or solicit switches. OEP is for inbound inquiries only — not an opportunity to proactively prospect.

Exceptions: Original Medicare enrollees CANNOT use OEP to join MA — only current MA enrollees can use OEP. MSA (Medicare Savings Account) plans cannot use OEP. Beneficiaries in Part C plans that do not include drug coverage cannot add drug coverage during OEP.
Escalate If: Agent is unsure whether their planned OEP outreach constitutes prohibited solicitation — consult FMO compliance team for specific communication examples.
5
Needs Assessment

How should a Medicare agent conduct a comprehensive client needs assessment?

Quick Answer

A good needs assessment is like a health and lifestyle interview before recommending a Medicare plan. Ask about their current coverage, monthly budget, their specific doctors and medications, how healthy they are, whether they travel a lot, and what extras (like dental) matter most to them. Then match those answers to the best plan options available in their area.

Details

A comprehensive Medicare needs assessment covers: (1) current coverage and budget; (2) doctors and hospitals preferred; (3) prescription medications; (4) health status and anticipated needs; (5) geographic factors; and (6) desired extra benefits — then maps findings to available plan options.

Exceptions: Needs assessments must be documented for compliance purposes. Information gathered can only be used for the purpose consented to — not for cross-selling products not on the SOA without additional consent.
Escalate If: Client's needs are highly complex (multiple chronic conditions, ESRD, disability, VA + Medicare coordination) — may require specialized plan knowledge or SHIP counselor referral for a truly objective assessment.
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Medicare Knowledge Guide — Quick Reference (110 Q&As)

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